Pickup WEDNESDAY March 8TH FROM 12PM - 7PM **SCHEDULED PICKUP** - NO pickups until scheduled days and times. PACKING and HANDLING FEE $16.95 per BOX W/ TRACKING PLUS POSTAGE PACKING and HANDLING FEE $5.65 per BUBBLE envelope W/ TRACKING PLUS POSTAGE PACKING and HANDLING FEE $5.65 per REGULAR #10 envelope NO TRACKING Most of all, we want you to be more than satisfied with your VDH experience and we’ll do everything we can to ensure it.*PAYMENTS - E-TRANSER (In Comment section MAIL or PICKUP) Please reach out to with any warranty questions or concerns and a Customer Service team member will get right on it. Damage resulting from third-party modifications.Damage resulting from improper use or storage.Everyday wear and tear like scratches, dings or breaks.Please see below for what is not covered under warranty: As with any warranty, there are a few exceptions, and we want to be very clear about what those are. We’ll take care of any fault in the material or craftsmanship of your piece within that time. Van Der Hout Jewelry offers a confident 1-year warranty from the date of purchase. Sale items under the Sale section on our website are FINAL SALE - all modifications will be at fee. Any modification to personalized and made-to-order. *Items not eligible for return include, but are not limited to all personalized items, including any product in our initial collection, name necklaces, and engraved items. We are happy to offer free full refunds within 15 days of your date of delivery on all eligible designs.* To start your return, please go to our ‘Return Portal’ which you can find on our Shipping & Returns page. Remember, a faster shipping time won’t affect how long we need to make your piece-only how quickly it will arrive once we put it in the mail. If you need it there faster, we have other options available at checkout. Once we’ve filled your order, you’ll get an email from us with a link you can use to track it en route.ĭepending on where you live, our free shipping usually takes between 2 and 4 business days to arrive. If your piece is custom or personalized, however, we’ll typically need between 5 and 15 business days to make it before it’s ready to ship. All in-stock orders are packaged and shipped within 5 business days.
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